Who is behind the service
The “Chris Guitar Tuto Method” service (the app, the website chrisguitartuto.com, the kids app Ti Zilois / Corda Kids, the live lessons) is provided by Chris Guitar Tuto · Live Session Tech, Christopher Jean Meyepa, sole proprietorship (raison individuelle), Rue Centrale 107, 2503 Biel/Bienne, Switzerland, business ID CHE-227.544.860. In these terms, “we” means that business.
You can write to us at chrisguitartuto@gmail.com or on WhatsApp (see Legal notice).
Your account
An account is created with an e-mail address and a password. You confirm the address through the link you receive. The account is personal: keep your password to yourself and tell us if someone else has access to it.
A “household” account can hold several profiles (children, for example). Profiles are for the people of that household. How many depends on your plan, and the app enforces it.
You must be old enough to enter into a contract where you live. If you are under 16, a parent or guardian creates the account and accepts these terms for you (see Parental consent).
The free month
The first month is free. No payment method is asked for to open it, and nothing is charged automatically at the end. When the month ends you choose a paid plan; otherwise the account stays open with reduced access.
The free month is offered once per person. What you recorded during the free month (takes, progress) stays in your account.
Paid plans
The plans are: the app alone (one person or a family), App + Coach (the app and individual online lessons), App + Group (the app and a weekly group class), lesson packs, and the kids app. Details and prices are on the website, in your country’s currency, and shown before any payment.
In Mauritius, payment is currently made by hand (MCB Juice, bank transfer, PayPal) against an invoice sent by WhatsApp or e-mail; access opens on receipt. Internationally, payment goes through Stripe; your card details are entered on Stripe’s pages and never reach us. Stripe subscriptions renew automatically at the end of each period until cancelled.
Prices include the applicable VAT. A price can change; a change applies from the next renewal and is announced to you beforehand by e-mail.
Cancelling
You can cancel at any time: through the Stripe portal (the “Manage my subscription” link on the website), or by writing to us (in Mauritius, a WhatsApp message is enough). Access continues until the end of the period already paid for; nothing is charged after that.
We may close an account that breaks these terms (account sharing, copying content, unacceptable behaviour towards a teacher or a student), after a warning except in serious cases. Refunds are described in the Refund policy.
Live lessons (coach, group, trial lesson)
Live lessons take place in the app’s lesson room (video and sound). A lesson can be moved or cancelled free of charge up to 24 hours before. Less than 24 hours before, or if you do not show up, the lesson counts. If the teacher cancels, the lesson is rescheduled or refunded.
Live lessons are not recorded, unless everyone in the room knows and agrees (for example the short clip the teacher keeps for the evening recap, deleted within seven days).
Lesson packs have a validity period shown at purchase. A place in a group class is confirmed when the group has enough students; otherwise we offer another time or a refund.
Acceptable use
The app is for learning music. You may not: share your account outside your household; copy, record, extract or republish the method’s lessons, books, videos and tablature; work around the protections (watermark, no export); send unlawful or hurtful content, or content you do not hold the rights to; disrupt the service or the lesson rooms.
In the lesson room and in messages, everyone stays polite. Children are supervised by their parents and by the teacher.
Who owns the content
The lessons, the four-year method, the books, videos, tablature, exercises and texts belong to Christopher Meyepa (Live Session Tech) and are protected by copyright. You receive a personal, non-transferable licence to learn with them. Books and teacher documents are read in the app only: no PDF, no printing, no copying.
What you create is yours: your recordings (TrueTake takes), your “Film yourself” videos, your tablature, your notes and messages. You only allow us to store and display them in the app so that it works (for example so your teacher can listen to them). You can delete them at any time.
You alone are responsible for what you upload (videos, takes, tablature, messages) and for having the right to upload it, not Chris Guitar Tuto. For those uploads we are only the host: we do not check them in advance and we act when a problem is reported to us. What is allowed: Upload rules.
Repertoire pieces (riffs, arrangements) are short teaching extracts linked to the artist’s official video. See Artists. If you believe content infringes your rights: Report a copyright problem; we take it down quickly.
Teachers: badge, Method licence, Certified Teacher
Videos made with the app’s Video studio may carry a badge and a short end card; hiding, cropping or covering them is not allowed.
The Method licence gives a teacher the right to teach with the Chris Guitar Tuto method (the four-year course, the lesson scripts) and a number of student places in the app. The name “Chris Guitar Tuto Method” may only be used while the licence is active. The licence is personal and cannot be resold. When the licence ends, the students’ access to the method’s content ends; their own recordings and progress remain theirs.
The title Certified Chris Guitar Tuto Method Teacher and its badge may only be used after certification (the Guitar Tuto Star programme). We may withdraw the badge after repeated breaches of these rules or a serious complaint from students.
A teacher only sees the data of their own students (progress, takes, messages) and uses it to help them progress, nothing else.
Schools (white label)
A music school can have its own address (chrisguitartuto.com/ecole/its-name/) with its name, logo and colours on the same engine. The school chooses: its own course, or the Method licence (our course read-only, its lessons after it).
The school is solely responsible for the content it, its teachers and its students upload, for its students and for the parental permissions of its under-age students. We process its students’ data on its behalf. The details are in the School agreement, which the school accepts when its address is created. There is no school billing in the app.
Availability
We do our best to keep the service running at all times, without guaranteeing it. There may be maintenance breaks, outages at our hosting providers, or network problems on your side. If an outage on our side stopped you using what you paid for, write to us: we refund or extend the affected period.
The service evolves: features may be added, changed or removed. We give notice before removing an important feature.
Liability
The service is a music course. We are not liable for indirect damage (loss of data you did not save, loss of earnings), nor for problems caused by your device, your connection or third-party services (YouTube, Stripe). Where the law allows us to limit it, our liability is limited to the amount paid in the last twelve months. Nothing here limits the rights your country’s law gives you as a consumer, nor our liability for gross negligence or intent.
Protect your ears and your body: set the volume, take breaks, stop if it hurts.
Changes
We may change these terms. The date at the top of the page changes and, for an important change, we tell you by e-mail at least 30 days before. If you do not agree, you can cancel before the change takes effect.
Governing law and disputes
These terms are governed by Swiss law, the business being based in Biel/Bienne (Switzerland). If you are a consumer, you keep the protection of the mandatory rules of your country of residence (for example the Consumer Protection Act in Mauritius, or European Union consumer law) and you can bring a claim before the courts where you live.
Before any dispute, write to us: nearly everything is settled with a message. [To be confirmed by the lawyer: choice of law, jurisdiction, mediation.]