The free month
The first month costs nothing and asks for no payment method. So there is nothing to refund: if the app is not for you, you simply stop.
Monthly plans
A monthly plan can be cancelled at any time; access continues until the end of the paid month and nothing is charged after that. A month that has started is not refunded, except in the cases below (outage on our side) and except for your legal rights.
If you live in the European Union, you have a 14-day right of withdrawal from the first payment. We apply it everywhere, in Mauritius as elsewhere: ask within 14 days of your first payment and we refund that month.
Yearly plans: satisfied or your money back, 30 days
On a yearly plan, if the app is not for you, tell us within 30 days of your first payment: we refund all of it. The subscription ends when the refund is made. This guarantee covers the first yearly payment of your first subscription, once per person.
After 30 days, a year that has started is not refunded; you keep access until the end of the paid year and it does not renew if you have cancelled. [For Chris and the lawyer to choose: keep the full 30-day guarantee, or a pro-rata refund within 14 days.]
Coaching lessons, group classes, packs
An individual lesson can be moved or cancelled free of charge up to 24 hours before. Less than 24 hours before, or if you do not show up, the lesson counts. If the teacher cancels, the lesson is rescheduled or refunded, as you prefer.
App + Coach and App + Group are cancelled like a monthly plan. Lessons already taken are not refunded; the current month’s untaken lessons remain available until the end of that month.
A lesson pack has a validity period shown at purchase. An unused pack is refunded in full within 14 days of purchase. A started pack is refunded pro rata for the lessons not taken, minus lessons counted for absence.
The paid trial lesson can be moved up to 24 hours before; it is not refunded if you do not show up.
When we always refund
If an outage on our side stopped you using what you paid for (service unavailable, a promised lesson missing, the lesson room down during your lesson), we refund or extend the affected period, whatever the date.
How to ask
Write to chrisguitartuto@gmail.com or on WhatsApp, from the account’s address or number, saying what you would like refunded. We answer within three working days.
The refund goes back the way you paid: to the card through Stripe (usually within 10 days), or by MCB Juice, bank transfer or PayPal in Mauritius (within 14 days). In Mauritius, tell us which account to credit.
Your legal rights
This policy is on top of your consumer rights (the Consumer Protection Act in Mauritius, European Union law, Swiss law) and never replaces them.